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I have a CharmGlow electric heater Model # HBL-15sdlp/m20 and

 
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  • Answered by:Mike G.
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Customer Question

I have a CharmGlow electric heater Model # XXXXX and the heater and blower has stop worker, the flame part is working...

 

Optional Information:
Make: item # XXXXX
Model: hbl-15sdlp/m20

Already Tried:
Just tried the switches on heater. They light up but will not work on heater 1 or 2 and blower is not working.

Submitted: 835 days and 10 hours ago.
Category: Electrical
Value: $15
Status: CLOSED
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Expert:  Mike G. replied 835 days and 10 hours ago.

Hi, I'm Mike and I'll be glad to assist you. How old is the heater?

Customer replied 835 days and 10 hours ago.

It is about 3 years old.

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Expert:  Mike G. replied 835 days and 10 hours ago.

I checked online and found that there is number of Switch failures that could also be your problem. Do you have a 2 wire Voltage tester and the willingness to check the heater with the power on?

Customer replied 835 days and 9 hours ago.

Have no problem with checking this out. Will let you know as soon as I get my tester out.

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Expert:  Mike G. replied 835 days and 9 hours ago.

OK, Remove the switch without removing the wires and let me know when you're ready. What type of tester do you have?

Customer replied 835 days and 8 hours ago.

Ok. We have check switch for the two heaters, they are showing power to both. The blower is not showing power and we noticed the netural wire from the blower has come off (male & female). If the blower does not work will it keep the heaters from working? Is it a safety things. If that be the problem is there a direct or bypass to see if the blower or the switch is bad. If it the switch can we buy another.???

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Expert:  Mike G. replied 835 days and 8 hours ago.

All electric heaters have a high temp cut out. If the fan isn't working the temp will activate the safety.

Customer replied 835 days and 8 hours ago.

What I am asking is this, the heaters are not working and the blower. Check the wires to switches and all show fine except blower, it was showing no power to switch. Then we noticed the neutral was broke off. Do we need to purchase a new blower switch???

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Expert:  Mike G. replied 835 days and 8 hours ago.

Yes, the lack of connection will affect the operation of the heater. Fan forced heater will not work if the fan is inoperable - no air flow to keep the unit from over heating. My search online for info showed that the switch in this unit to be the major cause of failure.

Customer replied 835 days and 8 hours ago.

Yes, that was what we had figured out but glade to know that we are right. Is there anyway that I might order a new switch for the unit.???

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Expert:  Mike G. replied 835 days and 8 hours ago.

Charmglow doesn't show any parts supply online. I would suggest that you try Radio Shack or Home Depot for a substitute.

 
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