Electrical Questions? Ask an Electrician Online.
Hello. can you open the switch and tell me how many and what color wires are connected to the switch?
There are three wires. One is colored white, one is red, one is green.
ok. please disconnect white and red wires from brass terminal screws and see if the ceiling light goes off. let me know
shut the circuit breaker off before procedding
then safe off the wires and turn the breaker back on
see if the light stays off
I did that------ light does not go off.
do you have more wires in the switch box?
no. only three
please tell me exactly how many and how are they wired? any wires spliced to each other and caped off?
ok. is that light chandelier or regular surface mount light?
3 individual wires in one bundle. no splices.
surface mount light
do you have a voltage tester with 2 probes?
i'm affrayd it is time to take the light down. please remember which wires are connected to the black and white wires on fixture and also tell me how many adwhatcolor wires do you have in the ceiling box?
i have a commercial voltage tester. i check the wires at the switch and all are ok.
how didyou check and wht do you mean by beiing ok? what was the voltage and between what wires?
what would be different if it was working before?
i misunderstood your question. i have a current (not a voltage tester) when tested it indicated that current was present.
to determine the real reason we would need 2 prong voltage tester. it is really strange to have only red, white and green wires in the switch box ( unless the wiring is done with the conduit)
and we need to see how the splice is made in the ceiling box
since i do not have a voltage tester, should i proceed to remove the ceiling mounted fixture?
we can try and see if there are any wires touching each other that is not supposed to. you can proceed and let me know what do you have.
good idea. will proceed & get back to you in about 10 minutes
let me know
There are 2 bundle white capped. 1 bundle balck capped. 1 bundle of bare capped. one black connectted to fixture black. one white connectted to fixture white. one green connected to fixture mount. one bare loose.
so you do not have any red wire in the ceiling box??
sorry. there is a red. but it is not capped or spliced. i can not see where it goes.
have changed anything or the light just staied on one day?
i changed ceiling light from flourescent to incandcent. worked fine. one day light went out.
is this the same light?
so you had a fluorescent light instead of the light that will not shut off?
light workded fine. light did shut off. just stopped shutting off.
can you snap a picture of the ceiling box and switch box and upload here using green tree button located on the top of the typing window? we are missing something here
i do not know how to do it. someone will help me & i'll send to you.
i"ll be here
sorry for the delay. my help has not yet arrived. i expect it soon.
Ok. but we still might need a voltage tester
?not able to send via this modem. can send to an email address. do you have a email address i can send picture to for your look see.
i'm sorry but we can only communicate via chat or question and answer mode
when you replaced the light, did you connect the same wires to the light that were connected to the old one?
i think this fix is beyond my capabilities. i will pay the $15. i will seek professional help.
issued resolved. failed to mention that lines were connected to a low voltage relay.
wires were not connected to correct switch poles. when i found the correct combination I reconnected three wires to correct switch poles. problem solved.
Hello. Thank you for keeping me updated. I'm glad that issue has been resolved. The existence of relay makes big difference. please bookmark my profile in your browser for your next electrical question.