How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Sir Sparks Your Own Question

Sir Sparks
Sir Sparks, President/Owner/ Master Electrician
Category: Electrical
Satisfied Customers: 2532
Experience:  US State Certified & UK Electrical Contractor for all electrical fields/disciplines
22778599
Type Your Electrical Question Here...
Sir Sparks is online now
A new question is answered every 9 seconds

I have an automatic standby generator which will not start.

Resolved Question:


I have an automatic standby generator which will not start. Generac Guardian Plus.
model 04456-3, 12kW LP.
It stopped performing the weekly self test whicih it was programed to do. Went to manually start it and only got a clicking noise. Checked oil level, connections and replaced the battery. Reset the exercise time. Still will not kick over just get same clicking noise. Connection to spark plug looks ok but difficult to reach. Last service about 14 months ago.
If you are not familiar, specifically, with the Generac product, please do not answer. Thank you.
Submitted: 4 years ago.
Category: Electrical
Expert:  Sir Sparks replied 4 years ago.
Chat Conversation Started
Sir Sparks :

Do you have a multimeter to check 12 volt output from starter motor contactor? This is the most likely cause now, that or a defective/jammed starter motor.

Sir Sparks :


I shall close this chat window now, but you may continue to respond to me at any time in the new window that will appear. Simply contact me when you are ready to continue.


Sir Sparks, President/Owner/ Master Electrician
Category: Electrical
Satisfied Customers: 2532
Experience: US State Certified & UK Electrical Contractor for all electrical fields/disciplines
Sir Sparks and other Electrical Specialists are ready to help you
Expert:  Sir Sparks replied 4 years ago.
Chat Conversation Ended

If you are still working with your Expert on this question, you can post additional replies and receive additional information on this page.  If you received a satisfactory answer in Chat, you can accept the chat conversation above.
Expert:  Sir Sparks replied 4 years ago.
We can continue here when you are ready. By the way I was formerly a dealer for Guardian, I stopped because I don't like the reliability issues.
Customer: replied 4 years ago.
I got called away from home. will get back tomorrow.
Expert:  Sir Sparks replied 4 years ago.
OK take your time.
Customer: replied 4 years ago.
The generator is now running. I checked the starter motor for condition and connections which were o.k. but did not have the equipment to test it. I reset all the fuses and breakers once again and pressed the manual start switch and it started right up. Reset the exercise time and it started once again ran for the 10 minute test and shut down as it should. I am going to assume it was a battery or connection issue but I'm really not sure as I was suprised it started when it did. but anyway, saved a $200 service call.
Expert:  Sir Sparks replied 4 years ago.

I agree, it was a loose connection somewhere or a failing starter solenoid.

Home Depot sells a digital test meter for about $23, it would be a good investment around the home.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
< Last | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Master Electrician

    Satisfied Customers:

    1425
    Licensed Master Electrician - OnQ Certified Data Voice Audio Video Installer
< Last | Next >
  • http://ww2.justanswer.com/uploads/mikepettinato/2009-9-4_41145_DSC005132.jpg Mike's Avatar

    Mike

    Master Electrician

    Satisfied Customers:

    1425
    Licensed Master Electrician - OnQ Certified Data Voice Audio Video Installer
  • http://ww2.justanswer.com/uploads/WI/WireitUp/2012-6-17_18212_Photo00006.64x64.jpg Jason's Avatar

    Jason

    Service Technician

    Satisfied Customers:

    3278
    Over 15 years of experience in all types of installations, troubleshooting, and repairs.
  • http://ww2.justanswer.com/uploads/MI/MikeG2010/2012-6-7_192640_IMG01612.64x64.jpg Mike G.'s Avatar

    Mike G.

    Master Electrician

    Satisfied Customers:

    5318
    Proven Professional 45 years Experience
  • http://ww2.justanswer.com/uploads/AS/AssuredElectrical/2011-9-13_221243_me.64x64.gif AssuredElectrical's Avatar

    AssuredElectrical

    Master Electrician

    Satisfied Customers:

    2149
    Contractor-40 Years in the ElectricalTrade
  • http://ww2.justanswer.com/uploads/electrifier/2008-12-16_200429_headbob1.jpg electrifier's Avatar

    electrifier

    Master Electrician

    Satisfied Customers:

    1454
    Electrical contractor and electrical inspector for over 24 years with phone and networking expertise
  • http://ww2.justanswer.com/uploads/rich03dungo/2010-3-17_101556_tshirt2.jpg Rich's Avatar

    Rich

    Master Electrician

    Satisfied Customers:

    1115
    Over 35 years residential, commercial, industrial wiring, install, troubleshoot, service, maintain
  • http://ww2.justanswer.com/uploads/UR/urelectrician/2012-9-28_223652_JustAnswerPic.64x64.jpg Kevin's Avatar

    Kevin

    Licensed Electrician

    Satisfied Customers:

    993
    27 years as a Licensed Electrical Contractor in Illinois, 5 year college Electrical Instructor, Former Electrical Inspector, Diploma in Digital Electronics, Former Illinois Licensed Home Inspector
 
 
 
Chat Now With An Electrician
Sir Sparks
Sir Sparks
Electrician
2532 Satisfied Customers
US State Certified & UK Electrical Contractor for all electrical fields/disciplines