How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask electrifier Your Own Question

electrifier
electrifier, Master Electrician
Category: Electrical
Satisfied Customers: 1629
Experience:  Electrical contractor and electrical inspector for over 24 years with phone and networking expertise
13036330
Type Your Electrical Question Here...
electrifier is online now
A new question is answered every 9 seconds

We have a Coleman generator that did not kick on when we had

Customer Question

We have a Coleman generator that did not kick on when we had a power outage this week. Any suggestions? Ideas? Also, how can we find an authorized repair service in our area other than Weisman Electric. Weisman installed the generator as well as doing all the electrical work in our new home and have proven that they are simply awful to deal with ... even tried to charge us for simply coming out to provide an estimate on a small job that we needed done a few months ago! We simply will not use them any longer!!!!
Submitted: 5 years ago.
Category: Electrical
Expert:  electrifier replied 5 years ago.
Thank you for asking your question on graphic
You are corresponding with Bob - Your personal online "Electrical Consultant"

Has the generator worked in the past as it should?
What kind of transfer switch do you have?
Can you provide model numbers for both the generator and the transfer switch?
Did you purchase the generator setup from Weisman Electric?
Where are you located?

  • If you need further clarification on anything I posted, please don't hesitate to ask
  • 100% customer satisfaction is my goal
Customer: replied 5 years ago.
Yes, it has always worked fine.
Not sure about the transfer switch ... owners manual says that it is an automatic transfer switch listed to UL 1008. The generator connects to a sub panel that powers only designated circuits in the house. Hope that helps.
Generator model #: PM401211 (Honda engine .. GX620/GX670)
Yes, was purchased from Weisman.
Arnold, Md. .... near Annapolis.
Expert:  electrifier replied 5 years ago.
Thank you for asking your question on graphic
You are corresponding with Bob - Your personal online "Electrical Consultant"

Coleman lists a generator with your part number and then a series of transfer switches that would connect between the main panel and the sub panel with your chosen circuits. There must be a name attached to your transfer switch. It may very well be a Coleman unit listed with their generators as they are made to connect together.
Here is the contact information for Coleman from thier site where the generators are listed. They don't have a service page to search for authorized service. There is a phone number in Austin Texas to call and an e-mail address for assistance. Hopefully this will get you in contact with a nearby service facility other than Weisman.

Camping Gear Depot
P. O. Box 153223
Austin, TX 78715
Phone:(NNN) NNN-NNNNbr /> customerservice@campinggeardepot.com
© Copyright 2008 - Camping Gear Depot

Please let me know how this works for you. Hopefully the e-mail address will get you the information you need.

  • If you need further clarification on anything I posted, please don't hesitate to ask
  • 100% customer satisfaction is my goal
Customer: replied 5 years ago.
We'd already tried the Coleman site ... their only authorized service provider in this area is Weisman, so this won't really help. But thanks anyway
Expert:  electrifier replied 5 years ago.
Thank you for asking your question on graphic
You are corresponding with Bob - Your personal online "Electrical Consultant"

How far is the next service center?
The trouble is in the transfer switch or it's interface with the generator. Mr. Electric is the service provider for Home Depot. Contact your local Mr. Electric and they could more than likely provide you with service for your switch.
MR ELECTRIC
Address:Removal requested ()Restore requestedEdited
Placement on map is approximate
1 Church Circle
Annapolis, MD 21401
(410)(NNN) NNN-NNNN/span>

  • If you need further clarification on anything I posted, please don't hesitate to ask
  • 100% customer satisfaction is my goal

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
< Last | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Master Electrician

    Satisfied Customers:

    1425
    Licensed Master Electrician - OnQ Certified Data Voice Audio Video Installer
< Last | Next >
  • http://ww2.justanswer.com/uploads/mikepettinato/2009-9-4_41145_DSC005132.jpg Mike's Avatar

    Mike

    Master Electrician

    Satisfied Customers:

    1425
    Licensed Master Electrician - OnQ Certified Data Voice Audio Video Installer
  • http://ww2.justanswer.com/uploads/WI/WireitUp/2012-6-17_18212_Photo00006.64x64.jpg Jason's Avatar

    Jason

    Service Technician

    Satisfied Customers:

    3278
    Over 15 years of experience in all types of installations, troubleshooting, and repairs.
  • http://ww2.justanswer.com/uploads/MI/MikeG2010/2012-6-7_192640_IMG01612.64x64.jpg Mike G.'s Avatar

    Mike G.

    Master Electrician

    Satisfied Customers:

    5318
    Proven Professional 45 years Experience
  • http://ww2.justanswer.com/uploads/AS/AssuredElectrical/2011-9-13_221243_me.64x64.gif AssuredElectrical's Avatar

    AssuredElectrical

    Master Electrician

    Satisfied Customers:

    2149
    Contractor-40 Years in the ElectricalTrade
  • http://ww2.justanswer.com/uploads/electrifier/2008-12-16_200429_headbob1.jpg electrifier's Avatar

    electrifier

    Master Electrician

    Satisfied Customers:

    1454
    Electrical contractor and electrical inspector for over 24 years with phone and networking expertise
  • http://ww2.justanswer.com/uploads/rich03dungo/2010-3-17_101556_tshirt2.jpg Rich's Avatar

    Rich

    Master Electrician

    Satisfied Customers:

    1115
    Over 35 years residential, commercial, industrial wiring, install, troubleshoot, service, maintain
  • http://ww2.justanswer.com/uploads/UR/urelectrician/2012-9-28_223652_JustAnswerPic.64x64.jpg Kevin's Avatar

    Kevin

    Licensed Electrician

    Satisfied Customers:

    993
    27 years as a Licensed Electrical Contractor in Illinois, 5 year college Electrical Instructor, Former Electrical Inspector, Diploma in Digital Electronics, Former Illinois Licensed Home Inspector