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There is a good chance that the gfci has gone bad and will need to be replaced. But before going that route, you will need to check a few things first. Now this gfci in all likelihood protects other outlets. You will need to locate these outlets and be sure nothing else is plugged into them as well. Then try the reset button again. If the same symptoms persist – then you most likely have a ground and a neutral wire touching. What will need to happen is that all of your outlets starting from the gfci down – will need to be opened up and checked for this. The outlets I refer to are the ones on the load side of the gfci. Once you find the problem area, all you will need to do is isolate those wires from each other and it will be fine.
Now if this gfci is by itself and not protecting any other outlets, then you will need to replace it.
Hope this helps you out, if you should need anything further - please don't hesitate to ask.
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