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Tim Mohr
Tim Mohr, ASE MASTER TECH
Category: Electric Vehicles
Satisfied Customers: 15121
Experience:  30 YRS EXPERIANCE, AUTO AND TRUCK,FOREIGN AND DOMESTIC, GAS AND DIESEL
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I need owner's manual to troubleshoot why scooter will not

Customer Question

I need owner's manual to troubleshoot why scooter will not charge or will not turn on.
JA: What is the model/year of your electric?
Customer: it is a rascal 245
JA: What year is your electric?
Customer: I don't know year for sur I think it is 5-10 years old. was mothers and she passed away 2 weeks ago and cannot find any information packets on the Rascal 245
JA: Are you fixing your Th!nk yourself? What have you tried so far?
Customer: I have tried plugging in charger and get nothing on the gauges for charging and when turn key on marker does not move3 from E and horn does not work. I have pushed the button to reset curcit breaker and nothing happens.
JA: Have you checked the gauge's connections?
Customer: I have checked all connections and get nothing
JA: Anything else you want the mechanic to know before I connect you?
Customer: that is all just trying to get it operational.
Submitted: 1 month ago.
Category: Electric Vehicles
Expert:  Tim Mohr replied 1 month ago.

Hi, my name is ***** ***** this sitting for a long time with the batteries dead?

Customer: replied 1 month ago.
may have sat for 2 months but was charged when last shut off
Expert:  Tim Mohr replied 1 month ago.

you most likely have one of the batteries shirted internally, and even with the charger on, it will not charge either battery, nor allow any power to the rest of the scooter, have you tried an external charger on the batteries?

Customer: replied 1 month ago.
no I haven't. I do not even have an owners manual. have been trying to find free owners manual on line and no luck. all sites want to charge a monthly fee of greater than 25 dollars a month. thought if could get a pdf of owners manual I could troubleshoot by what owners manual says.
Expert:  Tim Mohr replied 1 month ago.

Here is a link to a PDF file with the manual,Tim

www.ezmobilitybatteries.com/media/pdf/Rascal%20R5%20OM.pdf

Expert:  Tim Mohr replied 1 month ago.

Please dont forget to rate me, so I can get credit for helping,Thanks,Tim

Customer: replied 1 month ago.
web page will not open
Customer: replied 1 month ago.
keep getting message cannot find page
Expert:  Tim Mohr replied 1 month ago.

I just tried it three times, and it worked every time, are you copying and pasting it in google?

Customer: replied 1 month ago.
keep getting Microsoft edge cannot find page when copy and paste to google
Expert:  Tim Mohr replied 1 month ago.

the file is too large to post here, I can email it to you if yo like?

Customer: replied 1 month ago.
I guess will try and find a dealer and get manual from them do not appreciate sites that charge a fee then charge more for the information.
Customer: replied 1 month ago.
have already been charged 28.00 then want 15.00 more don't think so and do not want this showing up as a 28.00 monthly fee so cancel my services
Expert:  Tim Mohr replied 1 month ago.

I gave you a link tothe PDF file, and it opens on my end, I cannot post it here, as the file is too large,I have done all that I can, sorry you are unhappy,Tim