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Problem is often caused by glitched software please follow the guide below
Please reset the kindle by holding down the on/off switch for 40 seconds (use a watch to time) ignore any messages the kindle may display, then release your finger the kindle should reboot and re-load the operating system, you may have to do this both on and off the charger and upto 4 times before it resets.
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How is this working out please?
When you carried out the procedure did you see the kindle re-boot back to the start page?
You did hold the on/off switch DOWN for a full 40 seconds?without releasing your finger
Then on the 40th second released your finger