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Josh
Josh, Technician
Category: E-Readers
Satisfied Customers: 18485
Experience:  E-reader expert
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I have re- downloaded the nook app after it was mistakenly

Customer Question

I have re- downloaded the nook app after it was mistakenly removed from my phone but I can not find it on my phone now. There is no icon showing.
JA: How old is the phone?
Customer: Only 1 year old it is a Samsung from sprint.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Just this morning.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: No I just need my exstensive library back and be able to keep reading from my phone.
Submitted: 1 month ago.
Category: E-Readers
Expert:  Josh replied 1 month ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 1 month ago.

Which model Samsung phone do you have?

Customer: replied 1 month ago.
I do not know I think it is a 7 something
Expert:  Josh replied 1 month ago.

It is important to know which model that you have so that I can provide you with accurate steps

Expert:  Josh replied 1 month ago.

Please reply back here

Customer: replied 1 month ago.
I do not know if I am being helped or not. Right now my phone does not allow you to hear me. I will go to sprint this p.m. for fixing it.
Expert:  Josh replied 1 month ago.

I am here now -- You were opening a new question where I couldn't respond back.

Customer: replied 1 month ago.
O.k. can you fix my problem?
Expert:  Josh replied 1 month ago.

Yes.

On your phone:

Tap Apps and look for the Nook app in that screen and let me know if you see it

Customer: replied 1 month ago.
No I do not awe it.
Expert:  Josh replied 1 month ago.

Go back into the Google Play store and search for it and try to download/install it again

Expert:  Josh replied 1 month ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.