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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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My kindle has been on the shelf for 12 months and I have

Customer Question

my kindle has been on the shelf for 12 months and I have forgotten my password. how can I get it started?
JA: What's the make/model of your device? How old is it?
Customer: where do I look to find id of the device?.I think it is about 4 years old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I have tried all my old passwords..no joy.Otherwise I think its fine.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: How do I buy books.sorry I've forgotten that too.
Submitted: 1 month ago.
Category: E-Readers
Expert:  Louie replied 1 month ago.

Hi and welcome to JustAnswer, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.

Initially, re-confirm and post back with the model number of the Kindle.

Please click HERE for reference.