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Josh
Josh, Technician
Category: E-Readers
Satisfied Customers: 18012
Experience:  E-reader expert
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I bought my wife an Amazon Fire and now we cannot get the

Customer Question

I bought my wife an Amazon Fire and now we cannot get the date or any data to get the current update sent this last week what; can I do to get the update installed
JA: What's the make/model of your device? How old is it?
Customer: It's kindle Fire. The Model is CE0862
JA: How long has this been going on? What troubleshooting have you tried?
Customer: iT IS JUST SINCE WE GOT THE NOTE=CE TO UPGRADE ACTUALLY SHE USES THE OLDER MODEL(b&W) AND THAT DOWNLOADED THE UPDATE JUST FINE
JA: Anything else you want the eReader expert to know before I connect you?
Customer: i DONT KNOW OF ANYTHING
Submitted: 13 days ago.
Category: E-Readers
Expert:  Josh replied 13 days ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 13 days ago.

Swipe down from the top of the screen and then tap Settings.

Tap Device Options, and then tap System Updates.

If you have the latest software update, it should look like this: Your device is running Fire OS 5.3.3.0.

If you have any questions, please let me know otherwise if you can take a minute and use the rating system to rate our session as 5 stars and press Submit so I am credited with helping you.

Expert:  Josh replied 13 days ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.