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Josh
Josh, Technician
Category: E-Readers
Satisfied Customers: 18431
Experience:  E-reader expert
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I got a kindle fire about two years ago. Now it has quit

Customer Question

I got a kindle fire about two years ago. Now it has quit working. Is there any instructions to help me with it?
JA: What's the make/model of your device? How old is it?
Customer: Its a kindle fire 2 yrs old.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I have been trying to get my facebook and games back on it but am not having suscess with it.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: No I dont think so.
Submitted: 1 month ago.
Category: E-Readers
Expert:  Josh replied 1 month ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 1 month ago.

Please plug in your Kindle for 5 minutes then hold down the power button for 45 seconds while it is plugged in until the Kindle reboots. It can take 2-3 minutes for the complete reboot process.

If that does not work then please let me know when you purchased the Kindle

Customer: replied 1 month ago.
I did what you told me and it working. Thanks so much.
Expert:  Josh replied 1 month ago.

Awesome!

If you have any questions, please let me know otherwise if you can take a minute and use the rating system to rate our session as 5 stars and press Submit so I am credited with helping you.

Expert:  Josh replied 1 month ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.