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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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I have tried the update three times and get no confirmation.

Customer Question

I have tried the update three times and get no confirmation.
JA: What's the make/model of your device? How old is it?
Customer: Don't know the model but it is over five years old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: No troubleshooting, just three attempts to do your update
JA: Anything else you want the eReader expert to know before I connect you?
Customer: I have not used the Kindle for a long time, but my wife would like to start
Submitted: 11 days ago.
Category: E-Readers
Expert:  Josh replied 11 days ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 11 days ago.

Click here: https://www.oberondesign.com/pages/identify-your-kindle-model

Take a look at the images and let me know which version that you have

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