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Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 35350
Experience:  Avid repairer and trouble shooter of E-Readers
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I've recently purchased an ebook with audio on Amazon Kindle

Customer Question

Hi,
JA: Hello. What seems to be the problem?
Customer: I've recently purchased an ebook with audio on Amazon Kindle on my Mac 10.5.8 (Order No: D01-6085158-5536234) Apparently, I'm not able to access Amazon Kindle on this version of Mac. Would it be possible to receive a refund and I'll reorder on my Samsung Tablet.
JA: What's the make/model of your device? How old is it?
Customer: I bought it in 2009 (It's old like me)! It's a Mac OS X version 10.5.8
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I don't know what you mean? I've tried installing Amazon Kindle several times but this version of Mac doesn't accept it. Are you a real person?
JA: I'm an assistant to the eReader Specialist. I work with them to help customers like you.
Customer: Are you able to help?
JA: No. I'm the eReader Specialist's Assistant.
Customer: What should I do to receive a refund?
JA: You can process your own refund by going to the Order History page and clicking on the "How do I get a refund" link below the amount paid for your question.
Customer: Thanks very much. I appreciate your assisstance
JA: Anything else you want the eReader expert to know before I connect you?
Customer: No
Submitted: 10 days ago.
Category: E-Readers
Expert:  Richard replied 10 days ago.

Hi there and welcome

To access the books on the Mac, use my link below

https://read.amazon.com/

Sign in with your Amazon account and you can access and read / play your books from there.

If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you