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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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I received a letter from Amazon today pertaining to an

Customer Question

I received a letter from Amazon today pertaining to an update for my Kindle Paperwhite. It states that an update is needed before 5/31/17. I have been trying to update my Kindle for some time with no luck. I have tried the overnight and doing it on line nothing works .
JA: What's the make/model of your device? How old is it?
Customer: It is a Kindle Paperwhite and approx 5 or 6 years old, it was a gift
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Everyv thing
JA: Anything else you want the eReader expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: E-Readers
Expert:  Louie replied 1 month ago.

Hi and welcome to JustAnswer, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.

Initially, how was the update attempted?

Customer: replied 1 month ago.
i HAVE TRIED IT PLUGED INTO MY COMPUTER AND PLUGGED IN TO WALL SOCKET OVER NIGHT. nOTHING WORKS
Customer: replied 1 month ago.
no
Expert:  Louie replied 1 month ago.

Thank you for your kind understanding of automated-systems / machine-generated followups, ads & offers.

Please click HERE. Was the method "Transfer via USB" tried?