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My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
This may be caused by a glitch in the firmware and can be resolved by a forced reboot, then your kindle will work normally again. Slide or press and hold the power switch for 40 seconds, then release.Then press or slide the power button to restart if the device does not start up again on its own.
did that work for you?