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Ask Dan T. Your Own Question
Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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I cannot pull up a book. Other things seem to be OK. Where

Customer Question

I cannot pull up a book. Other things seem to be OK.
JA: What's the make/model of your device? How old is it?
Customer: Where would I find that information?
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Just started today, Where do I find troubleshooting?? Right now I seemto be locked in the app store.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: No
Submitted: 13 days ago.
Category: E-Readers
Expert:  Richard replied 13 days ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the reader and hold the power button to off for 35 seconds.

Release, then connect the charger and try to turn on the reader and open a book.

Let me know the results please

Thank you

Customer: replied 13 days ago.
I followed your instruction and nothing changed.
Expert:  Richard replied 13 days ago.

Can you tell me the model of your reader please?