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Hi there and welcome
Can you please go to settings, wifi, and confirm the Kindle is still connected to your wifi network.
Please let me know
ok, now hold the power button on the Kindle for 60 seconds then release
Then power on the Kindle and tell me if you can now download your books please
Just keep holding the power button please, for 60 seconds
ok, once it has loaded tell me if you can then access your books please.
If you click on my link below
Can you see the books listed there?
ok, we need to reset the Kindle
To do this go to Menu, Settings, Menu, Reset Kindle
Once done, set it up again and tell me if the books now show please
thanks, ***** ***** know the results please
It is the same password ***** used when accessing my link on
Ok, you need to reset the password ***** you can do so via my link below
Then use the new password ***** your Kindle please
You were able to sign in with your amazon account?
Did you see your books?
ok, so you do see your books on the Kindle?
Go on the Kindle to your list of books and go to the cloud please
ok, then complete this please.
ok, it may have updated, but the books are there correct? You can press and open them?
Perfect! If you would like any additional information or assistance, please do not hesitate to let me know.
And please take a second to rate my service by clicking one of the stars at the top of the screen then submit
You need though to click the 5 stars at the top then submit please