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Richard, Customer Service
Category: E-Readers
Satisfied Customers: 34672
Experience:  Avid repairer and trouble shooter of E-Readers
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I buy for my Nook all the time. Now it's asking me for my

Customer Question

I buy for my Nook all the time. Now it's asking me for my credit card and it's not taking what I have retyped.
JA: What's the make/model of your device? How old is it?
Customer: version 1.3.1 model BNRV500 I think it's 3 years old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I purchased a book last week. I've never had problems before. Do I have to have a current membership with Barnes & Noble?
JA: No, you can ask a one off question to try things out. Anything else you want the eReader expert to know before I connect you?
Customer: No
Submitted: 10 days ago.
Category: E-Readers
Expert:  Richard replied 10 days ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Nook and hold the power button to off for 60 seconds.

Release, then connect the charger and try to turn on the Nook and purchase a book.

Let me know the results please

Thank you