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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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I have a 5year old kindle e-reader and now unable to access

Customer Question

I have a 5year old kindle e-reader and now unable to access kindle store or receive a book of whitch. I have paid for
JA: What's the make/model of your device? How old is it?
Customer: kindle 5year old do1100
JA: How long has this been going on? What troubleshooting have you tried?
Customer: two weeks non
JA: Anything else you want the eReader expert to know before I connect you?
Customer: no
Submitted: 9 days ago.
Category: E-Readers
Expert:  Louie replied 9 days ago.

Hi and welcome to JustAnswer, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.

Initially, have you tried manually updating your Kindle?

Customer: replied 9 days ago.
no how do I do that
Expert:  Louie replied 9 days ago.

Please click HERE.

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