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Pete
Pete, Engineer
Category: E-Readers
Satisfied Customers: 16555
Experience:  Over 16 years experience installing and repairing electronics.
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The menus on my reader flutter and overlap, it is an aura

Customer Question

the menus on my reader flutter and overlap
JA: What's the make/model of your device? How old is it?
Customer: it is an aura and 2-3 years old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: 6 months. i tried holding down the reset with a paper clip
JA: Anything else you want the eReader expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: E-Readers
Expert:  Pete replied 1 month ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 1 month ago.

If resetting the Aura device with a paperclip did not help then it has a hardware fault and will need to be returned.

You can arrange a return at:

https://kobo.frontlinesvc.com/app/ask_CAform_T

Expert:  Pete replied 1 month ago.

Hi, just checking in on your question. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press submit so I am credited for my time, otherwise please reply back so we can continue with the issue.