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Aric
Aric, Technician
Category: E-Readers
Satisfied Customers: 43390
Experience:  15+ years in the field. Owner of AV Installation, OEM and Repair company
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Kindle does not turn on. I have recharged it and it still

Customer Question

Kindle does not turn on. I have recharged it and it still does not activate.
JA: What's the make and model of your tv, and has turning it on been a problem in the past?
Customer: It is my kindle that does not turn on.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Just today. I used it last evening and it was fine.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: No
Submitted: 1 month ago.
Category: E-Readers
Expert:  Aric replied 1 month ago.

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. I'm reviewing your details now and will reply shortly.

Expert:  Aric replied 1 month ago.

The problem you're having is often due to the software in the Kindle locking up and it needing to be rebooted. To do this, simply press and hold the power button on the Kindle for 40 FULL seconds, then release and wait a full minute for it to reboot (do no press anything else within that minute).
If this does not cure the issue, try that reset up to THREE TIMES and wait the full minute to see if it reboots.

Expert:  Aric replied 1 month ago.

Hello, I was just following up to see if you needed further help? The site shows that since the question is open that you are still looking for help. Or, if you received the information you were looking for-could you please kindly rate my service POSITIVELY (by clicking a 3-5 star rating by scrolling to the top of the page)? Thanks in advance.

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