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Hello! My name is***** am a computer professional with over 15 years of experience with both Mac and Windows computers, phones, tablets, e-readers and printers.
This and many other Issues are often caused by a software "glitch". Luckily this can be easily resolved. Please hold the power button or switch in the off position for a full 40 seconds. This should reset the Kindle to factory defaults. You will know that it successfully reset to factory defaults, if it reset the Kindle back to the way it was when you took it out of the box. Did it do that? If not, please try it again, being sure to hold the power button for a FULL 40 seconds. If it did require you to set it up again, then the factory reset was successful. Please give this a try and let me know the results.
Thank you for letting me know. Please connect your Kindle to your computer with the cable that came with your Kindle. Wait for about 30 minutes, then, from your computer, click on the link below:
Login with your email address and password. Click on the device tab. Locate your Kindle Fire in the list and you click on REMOTE FACTORY RESET as an option in the drop down menu under DEVICE ACTIONS. Please let me know the results.