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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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For days kindle tablet has been dead. i've plugged it to

Customer Question

for days kindle tablet has been dead. i've plugged it to power source, but no response . what do I do now?
JA: What's the make/model of your device? How old is it?
Customer: I feel stupid, but I don't know. It came without instructions.I've been operating it for 1 1/2 years without problems. I have the feeling its the battery. But how do I get to it?
JA: How long has this been going on? What troubleshooting have you tried?
Customer: It's been dead for 2 days. I provided power source for 24 hours, but
JA: Anything else you want the eReader expert to know before I connect you?
Customer: no, I' clueless. At 79 years, I'm ignorant about many of the new
Submitted: 1 month ago.
Category: E-Readers
Expert:  Randy Boman replied 1 month ago.

Hi,

My name is***** will assist you.

I am sorry to hear that you are having this issue.

This is usually caused by a glitch in the firmware and can be resolved by a forced reboot, then your kindle will work normally again. Slide or press and hold the power switch for 40 seconds, then release. Let me the results please.