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Ask Richard Your Own Question

Richard, Customer Service
Category: E-Readers
Satisfied Customers: 33113
Experience:  Avid repairer and trouble shooter of E-Readers
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My email account quit working, unble to send or receive

Customer Question

My email account quit working, unble to send or receive e-mails
JA: What's the make/model of your device? How old is it?
Customer: fireHD10, one year old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Stopped working on Sunday.......don't know what to do
JA: Anything else you want the eReader expert to know before I connect you?
Customer: I'm not a real smart user!
Submitted: 1 month ago.
Category: E-Readers
Expert:  KamilAnwar1 replied 1 month ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks

Customer: replied 1 month ago.
or all me at(###) wouldn't let me enter my phone number when signing up.
Expert:  KamilAnwar1 replied 1 month ago.

I sent request for remote service. Please accept it then follow steps here to connect with me.

Customer: replied 1 month ago.
Expert:  KamilAnwar1 replied 1 month ago.

The cost is visible in the remote services offer sent and it is refundable if the issue is not resolved.

Customer: replied 1 month ago.
no thanks!
Expert:  KamilAnwar1 replied 1 month ago.

I will open the question to other experts. Thanks

Expert:  Richard replied 1 month ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Kindle and hold the power button to off for 35 seconds.

Release, then connect the charger and try to turn on the Kindle and send an email.

Let me know the results please

Thank you

Expert:  Richard replied 1 month ago.