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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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I have a kindle paper and it will not accept a charge but

Customer Question

I have a kindle white paper and it will not accept a charge but the green light is on.
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: The kindle is just over 12 months old and since I can not get to light up , I can not tell which model it is
JA: How long has this been going on? What troubleshooting have you tried?
Customer: It started yesterday and I have tried other kindle charge devises
JA: Anything else you want the eReader expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: E-Readers
Expert:  Randy Boman replied 2 months ago.

Hi,

My name is***** will assist you.

I am sorry to hear that you are having this issue.

This is usually caused by a glitch in the firmware and can be resolved by a forced reboot, then your kindle will work normally again. Slide or press and hold the power switch for 40 seconds, then release. Let me know the results please.