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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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I have a new kindle & do not know how to start it. it is new

Customer Question

i have a new kindle & do not know how to start it.
JA: What's the make/model of your device? How old is it?
Customer: it is new & its a kindle paperwhite with a 300 ppi display
JA: How long has this been going on? What troubleshooting have you tried?
Customer: i just got the new kindle & can't get it started.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: E-Readers
Expert:  Aric replied 2 months ago.

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. I'm reviewing your details now and will reply shortly.

Expert:  Aric replied 2 months ago.

Can you please let me know exactly where you are stuck- are you unable to get the Kindle to turn ON? What do you see on the display of the Paperwhite?

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