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GeekGal
GeekGal, Electronics Support Tech
Category: E-Readers
Satisfied Customers: 1244
Experience:  MIS degree and 15+ years experience supporting electronics of all kinds
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New kindle. Charged it on mh mac, but it isn't staying on.

Customer Question

new kindle. Charged it on mh mac, but it isn't staying on.
JA: What's the make/model of your device? How old is it?
Customer: just got it for Christmas
JA: How long has this been going on? What troubleshooting have you tried?
Customer: plugged it in overnight. Unplugged it, turned it on, and it doelsn't stay on and has a funny screen. Still looks like the screensaver is on.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: no
Submitted: 4 months ago.
Category: E-Readers
Expert:  GeekGal replied 4 months ago.

Hello! My name is***** am a computer professional with over 15 years of experience with both Mac and Windows computers, phones, tablets, e-readers and printers.

This and many other Issues are often caused by a software "glitch". Luckily this can be easily resolved. Please hold the power button or switch in the off position for 20 seconds. This will force your Kindle to power off, rather than just "sleep" as it usually does.

If this doesn't work, please repeat the steps and this time hold the power button or switch in the off position for a full 40 seconds. This should reset the Kindle to factory defaults. You will know that it successfully reset to factory defaults, if it reset the Kindle back to the way it was when you took it out of the box. Did it do that? If not, please try it again, being sure to hold the power button for a FULL 40 seconds. If it did require you to set it up again, then the factory reset was successful.

Expert:  GeekGal replied 4 months ago.

Please give this a try and let me know the results. If this resolves your problem, would you mind taking a moment to rate my service? I'd really appreciate it! You can give your rating by selecting the stars located on the top right of the question page and then clicking on submit. If you need more help, please let me know. I am committed to working with you until your problem has been resolved. Your complete satisfaction is my goal! Thank you!