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GeekGal
GeekGal, Electronics Support Tech
Category: E-Readers
Satisfied Customers: 1022
Experience:  MIS degree and 15+ years experience supporting electronics of all kinds
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Received amazonkindle gift card. Used it once and now it

Customer Question

received amazonkindle gift card. Used it once and now it will not let me purchase a book
JA: What's the make/model of your device? How old is it?
Customer: I dont know. 5/6 years maybe . Kindle fire. Why could I use the gift card right after Christmas and not now. It says I have $22 dollars left
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I have tried the amazon.com/gcd site. I have entered my code on the back of the card when it asks to apply it to purchase a book. And then it wont put the code toward purchase. I am frustrated
JA: Anything else you want the eReader expert to know before I connect you?
Customer: Just how two redeem it and why it worked once and not now
Submitted: 12 days ago.
Category: E-Readers
Customer: replied 12 days ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 12 days ago.
I just paid $5 to have this answered and all I get is here is a service lawyer. What does that mean. I just want to use my gift card. Holy cow, how hard can that be
Customer: replied 12 days ago.
waiting here, but my patience is running out. About to contact better business bureau. My question is about a little $25 gift card that I cannot get an answer to
Expert:  GeekGal replied 12 days ago.

Hi there! My name is***** am a computer professional with over 15 years of experience with both Mac and Windows computers, software, phones, tablets, e-readers, and printers. It would be my pleasure to assist you with this. To view the balance on your gift card, please go to Amazon.com and sign in. Next click on View Gift Card Balance and Activity " under the Gift Cards section. Please let me know what you see.

Expert:  GeekGal replied 12 days ago.

Please try to have a bit of patience. I am trying to assist you but it takes time to read your request and then type a response. Thank you.

Customer: replied 12 days ago.
Alison, not upset with you. I have already done what you are asking. My question is why did my card work after Christmas and will not work today.
Expert:  GeekGal replied 12 days ago.

It may no longer have any money on it. The only way to be sure is to look at your account.

Expert:  GeekGal replied 12 days ago.

Does it show that it has a balance available?

Customer: replied 12 days ago.
Are you telling me that I need to pay $20 to talk with you after I just paid $5 10 min ago for an asnwer. It has $22 or $23 dollars left
Customer: replied 12 days ago.
Waiting
Expert:  GeekGal replied 12 days ago.

The offers that you are seeing are for ADDITIONAL SERVICES ( premium services like phone calls and remote assistance). Please feel free to ignore them.

Expert:  GeekGal replied 12 days ago.

Are you trying to purchase a book from your Kindle device? If there is a gift card balance sufficient to cover a digital purchase, the payment will always be drawn from the gift card. You should not need the enter the card info again.

Customer: replied 12 days ago.
I can get that much information on line. It is an amazonkindle gift card with a balance of $23 or $22 left. I used it to buy a cheap book right after Christmas. Now it will not take it. That is what I am trying to tell you. It wont take it.
Expert:  GeekGal replied 12 days ago.

Please provide detailed information regarding exactly what you are trying to do and HOW you are trying to do it. Are you using a Kindle device to try to purchase a book, or you trying to purchase something on your computer from Amazon? Exactly what happens when you try to check out?

Customer: replied 12 days ago.
I tried to purchase a book on my kindle fire just like I did the first time. Worked great. This morning I did exactly as I did the first time. Entered the code,etc. Nothing - Did not get my book
Expert:  GeekGal replied 12 days ago.

Please log into your Amazon account from your computer by clicking on this link

http://amzn.to/2j0HlFI

Make sure that you have ONE CLICK ORDERING TURNED ON. If it wasn't on before, after you turn it on, sync your Kindle and try again to place your order.

Expert:  GeekGal replied 12 days ago.

Please let me know if that resolves the issue. It should.

Customer: replied 12 days ago.
I use Amazon prime to order things all the time. No problem. this is different. If what you request does not work then I am going to just forget it. Its $23. The heck with it. It is not worth the frustration to me. I am just trying to use this amazonkindle gift card that, again, worked the first time and not this time. go figure Thanks Alison, again not upset with you
Expert:  GeekGal replied 12 days ago.

I believe that if you will make sure that One Click ordering is turned on, it will resolve your problem. One click ordering needs to be on so you can place orders from your Kindle. Your Kindle will then automatically use the gift card until is has been used up. When the balance on the card reaches 0 it will charge your default form of payment. All payment info needs to be entered at the Amazon website. Your Kindle pulls from there.

Expert:  GeekGal replied 12 days ago.

Please give this a try and let me know the results. If this resolves your problem, would you mind taking a moment to rate my service? I'd really appreciate it! As an independent contractor for just answer, I do not receive credit for my answer and I am not compensated in any way without a rating. You can give your rating by selecting the stars located on the top right of the question page and then clicking on submit. If you need more help, please let me know. I am committed to working with you until your problem has been resolved. Your complete satisfaction is my goal! Thank you!

Expert:  GeekGal replied 12 days ago.

.

Customer: replied 12 days ago.
finally got it Alison, but not sure how. But it worked. Thank you for your help
Expert:  GeekGal replied 12 days ago.

You're very welcome.