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Aric
Aric, Technician
Category: E-Readers
Satisfied Customers: 44229
Experience:  15+ years in the field. Owner of AV Installation, OEM and Repair company
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I got this letter telling me to update the kindle. Left it

Customer Question

Hello Pearl. I got this letter telling me to update the kindle. Left it plugged in and on all night. Nothing happened. What do I do now?
JA: What's the make/model of your device? How old is it?
Customer: I don't know. How do I find out?
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I just discovered the letter yesterday. it could have been there a long time
JA: Anything else you want the eReader expert to know before I connect you?
Customer: no
Submitted: 5 months ago.
Category: E-Readers
Expert:  Aric replied 5 months ago.

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. I'm reviewing your details now and will reply shortly.

Expert:  Aric replied 5 months ago.

In order to update the Kindle, you will need to manually follow the instructions at the Amazon help link below. The Kindle will need to be plugged into your PC or laptop as well:

https://www.amazon.com/gp/help/customer/display.html?nodeId=202048000

Expert:  Aric replied 5 months ago.

From there you will click on " Transfer & Install the Latest Software Update."

Expert:  Aric replied 5 months ago.

Feel free to reply back if you need more help, or want to reply back with more details. It does not cost you anything more to reply back once you've rated. Please do rate me positively (at least 3 STARS) and I will continue with you on this as needed. The positive rating ensures I am credited for my work.

Expert:  Aric replied 5 months ago.

Do you need further assistance with this?

Customer: replied 5 months ago.
I would like to get my $5 back.