Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. I'm reviewing your details now and will reply shortly.
In order to update the Kindle, you will need to manually follow the instructions at the Amazon help link below. The Kindle will need to be plugged into your PC or laptop as well:
From there you will click on " Transfer & Install the Latest Software Update."
Feel free to reply back if you need more help, or want to reply back with more details. It does not cost you anything more to reply back once you've rated. Please do rate me positively (at least 3 STARS) and I will continue with you on this as needed. The positive rating ensures I am credited for my work.
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