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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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1. Recently purchased Kindle paperwhite Wi-Fi: will not stay

Customer Question

1. Recently purchased Kindle paperwhite Wi-Fi : will not stay on; every time I move it slightly it goes back to screen-saver and I have to re-enter my pin number again. Can you help solve problem.
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: Is not printer - is Kindle.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Has been going on since I received item 04/10/2016. Thought maybe needed Amazon updates. Been waiting to no avail.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: Yes. Cant find instructions on Kindle how to delete unwanted samples and books, and how to place read books in storage/archive.
Submitted: 2 months ago.
Category: E-Readers
Expert:  Randy Boman replied 2 months ago.

Hi,

My name is***** will assist you.

I am sorry to hear that you are having this issue.

This may be caused by a glitch in the firmware and can be resolved by a forced reboot, then your kindle will work normally again. press and hold the power switch for 20 seconds, then release. Then check for normal operation please.

Expert:  Randy Boman replied 2 months ago.

Did that work for you?