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Ask Dan T. Your Own Question
Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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I am trying to re, I'm sorry it was a gift from 5 years ago

Customer Question

Hi I am trying to re
JA: What's the make/model of your device? How old is it?
Customer: I'm sorry it was a gift from 5 years ago I just know it is a kindle. I have forgotton my password ***** email address. When I go to download an app it says to register. When I try to do that ot says device already registered and i can't get in
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Just today. You are my first contact
JA: Thank you.
Customer: I found the serial number
JA: Anything else you want the eReader expert to know before I connect you?
Customer: Serial number is ***** 2192 O5ME System Version is 6.3_user_4019920
Submitted: 5 months ago.
Category: E-Readers
Expert:  technicalcat replied 5 months ago.

Hello, and thank you for using this service.
I will help you now.

When you login to your AMAZON account (from a computer or other device, not your Kindle), do you see your Kindle registered?

Customer: replied 5 months ago.
Hi I do not have it on another device
Expert:  technicalcat replied 5 months ago.

So all you have is a Kindle? No computer? Do you have a phone or anything else you can use to access the internet and your amazon account?

Customer: replied 5 months ago.
I just downloaded on my phone.
Customer: replied 5 months ago.
They are not the same
Customer: replied 5 months ago.
The content in the Kindle device is not the same as rhe kindle app on my phone
Expert:  technicalcat replied 5 months ago.

Hello, do you still need help with this issue?

Customer: replied 5 months ago.
Yeah it would be nice
Customer: replied 5 months ago.
I down loaded Kindke on my phone. The app is not the same as what is showing on my Kindle device. If you can't/won't help give me someone who can. I can't afford to call you people. This is nuts