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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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I can't read the characters on the account form. What can I

Customer Question

I can't read the characters on the account form. What can I do?
JA: What's the make/model of your device? How old is it?
Customer: I just bought it at Staples Friday. I think it's the latest
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Yesterday was the first time I turned it on. I have tried to fill out the account form many times and can't get anywhere. I am not literate with these techy gizmos.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: I need the expert to write in very basic words that I can follow.
Submitted: 1 month ago.
Category: E-Readers
Expert:  Dr. Fix-It replied 1 month ago.

Hi my name is ***** ***** Dr.Fix-It , Your online expert ready to assist you... Sorry having an issue, please provide some additional details below:

What is the product or device you have just purchased from Staples?

*Is this a tablet or ereader, if so what is the brand and model listed on the packaging?

Customer: replied 1 month ago.
I have a Kindle paperwhite with a 300 ppi display
Expert:  Dr. Fix-It replied 1 month ago.

OK thanks for the info, two more questions:

1. Do you have a home WIFI wireless internet connection available now?

2. Do you have a Window 7, 8 or 10 laptop computer already connected now to your home WIFI wireless internet network?