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Please reset the kindle by holding down the on/off switch for 40 seconds (use a watch to time) ignore any messages the kindle may display, then release your finger the kindle should reboot and re-load the operating system, you may have to do this both on and off the charger and upto 4 times before it resets.
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Hi my name is ***** ***** Dr.Fix-It , Your online expert ready to assist you... Sorry having an issue, please provide some additional details below:
After tried the above steps to reset, did your Kindle Fire reboot / restart?
Once back on the home page do you see anything on the screen?
If you plug in the Kindle Fire do you get any charging / power indication?
Let me know and will do my best to help resolve the matter, thanks.
Please deregister your Kindle Fire which will factory reset it and then can re-register it:
After restart setup like new