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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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My kindle is suddenly saying" A Wi-Fi connection is required

Customer Question

My kindle is suddenly saying " A Wi-Fi connection is required to complete this task. Connect to a Wi-Fi network or try again later." I give it my Wi-Fi number and nothing happens. What should I do?
JA: What's the make/model of your device? How old is it?
Customer: Model # D00901 It is very hard to read. I think that is the number might be D000901. I do not know the date. Maybe as much as 5-10 years ago??
JA: How long has this been going on? What troubleshooting have you tried?
Customer: It just happened today. I have just tried entering my number repeatedly. That is definitely not working.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: No
Submitted: 3 months ago.
Category: E-Readers
Expert:  Cris replied 3 months ago.

Hi there, I am Cris and will be glad to assist you.

Do you know the correct password ***** your WiFi network?