Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. I'm reviewing your details now and will reply shortly.
The problem you're having is often due to the software in the Kindle locking up and it needing to be rebooted. To do this, simply press and hold the power button on the Kindle for 40 FULL seconds, then release and wait a full minute for it to reboot (do no press anything else within that minute). If this does not cure the issue, try that reset up to THREE TIMES and wait the full minute to see if it reboots.
If you're still running into problems, then try plugging the Kindle into the charger for 15 minutes, then eject it and try the reboot a couple of more times.
If the device still does not work beyond that, then please reply back with the Model of the Kindle and also the AGE of the unit- and we can proceed. If you need further assistance let me know. Before you go, PLEASE DO click at least a 3 STAR RATING, at the top of your screen (scroll up the page to get to the STARS). That is how I am credited for my efforts by the site.
Thanks for the reply. Unfortunately those are the ONLY steps you can try, there aren't any other reboots for this except for running the battery down all of the way (until it shuts down), and then try recharging it from scratch and trying the reboot again. If the Kindle still doesn't fully boot up, then this indicates a failed micro processor in the unit- and there's no fixes for that besides repairs or replacement.
In that case you could contact the site below if you wanted to have the device repaired (which is typically not cost effective):
Or another option is to purchase a new or refurbished Kindle (refurb Fires are around $80 through Amazon) and when you sync the device to your Amazon account, all of your purchased content will download to the new device.
Other than that, I'm sorry for the bad news and wish there were a quick fix.
If you need further assistance let me know. Before you go, PLEASE DO click at least a 3 STAR RATING, at the top of your screen (scroll up the page to get to the STARS). That is how I am credited for my efforts by the site.