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Nathan
Nathan, Technician
Category: E-Readers
Satisfied Customers: 23095
Experience:  Nook, kindle & ipad expert
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We have had this kindle for some years now and decided to

Customer Question

We have had this kindle for some years now and decided to charge it up and use it. No change of Empty Battery message on screen and no light when I plug it in. Can you help? John
JA: Just to clarify, what's the exact make and model of your machine?
Customer: I don't know - it's a reader about 5 years old.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I tried to charge it to no avail only today.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: no
Submitted: 3 months ago.
Category: E-Readers
Expert:  Nathan replied 3 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 3 months ago.

This symptom can indicate several possible issues: an internal hardware failure, a low/faulty battery, or just a simple memory/firmware glitch.

The first step here will be to attempt to reboot the kindle. This is done by pressing/sliding and holding the power button for 20+ seconds, or until the screen flashes (usually with an image of a tree), then release. Give the kindle about a minute to start back up. Note that you may need to repeat this process 4-5 times for the reset to take effect. Let me know if the problem persists, we can then try some further steps.

Thanks,

Nathan

Expert:  Nathan replied 3 months ago.

Hello, it appears your question is still open.

Do you need more help with this?
If so, just reply back on this page. If I’ve answered your question, please let me know you are satisfied, to conclude our session – this is the only way I am credited for my work.

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

Nathan