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Ask Dan T. Your Own Question

Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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My wife got new kindle for xmas. tried to open account but

Customer Question

my wife got new kindle for xmas. tried to open account but was rejected because I, her husband already had account for a kindle registered before. however I cant recall account nbr or password. my name is ***** ***** balzer. where do we go fom here
JA: What's the make/model of your device? How old is it?
Customer: kindle 3.4.2 ((2687240004) maybe 7 or 8 years old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: on wife
JA: Anything else you want the eReader expert to know before I connect you?
Customer: ndle since xmas. tried to find acct info under settings on my old kimdle biit couldn't find it
Submitted: 15 days ago.
Category: E-Readers
Expert:  Steve G. replied 15 days ago.

Hi. I'm Steve and I will be assisting you today. I've been helping customers like you on this site since 2005.

*** Please note that I cannot take a call right now*** Please ignore the automated prompts for a phone call. It is not me sending them to you.

Ok. Now...do you remember the email address that you would have used as an Amazon ID?

Please respond so that we may continue.

Steve