Hi, I'm Nathan.Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.
Which password ***** you referring to?A security/lock password ***** turn the kindle on?Or your amazon account password?Or your home wifi password?
Thank you for confirming.
On the password ***** type 'resetmykindle' without the quotations as the password. This will reset the device to factory, however Amazon saves all of your purchases so that you don't lose them. Simply reregister the Kindle with the same username and password ***** before.
OR Try to enter this number:###-##-####
If you have any other questions, just let me know. Otherwise, please take a moment to rate my service as this is the only way I am credited for my time. Hopefully I have earned 5 Stars but if not please let me know what I can do to ensure you are satisfied. I also invite you to contact me directly with any future support needs at http://bit.ly/1QwLxGh and ask for Nathan.
Thank you, ***** ***** a nice day,
Hello, it appears your question is still open.
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