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rahul.pattnayak
rahul.pattnayak, Customer Service
Category: E-Readers
Satisfied Customers: 927
Experience:  4 years+ experience as an Electronic technician
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Where in Edmonton can my kindle be repaired? Partial

Customer Question

Where in Edmonton can my kindle be repaired? Partial separation on of back and now frozen
JA: What's the make/model of your device? How old is it?
Customer: .? Five years old or so.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Haven't tried any trouble shooting. Was not used over Christmas but until now it worked .
JA: Anything else you want the eReader expert to know before I connect you?
Customer: I don't know the model number
Submitted: 13 days ago.
Category: E-Readers
Expert:  rahul.pattnayak replied 13 days ago.

Hi,
Thanks for using justanswer.

please do the following steps,

1) Remove your Kindle from the charger if connected.

2) Press and hold (or slide and hold)the power button to the right and hold it there for 30 seconds.After the first 6 to 8 seconds, the screen will go blank, which is normal. Continue holding the Power button.
If you only hold the Power button to the right for only 5 to 10 seconds you'll just turn the unit OFF. So,you have to hold the power button to the right for at least 30 seconds.
After the 30 seconds, release the Power button.The charge indicator light will turn on after a few seconds.
It will reboot and it will work again. reply if it does not help.

Hope it helps. Please leave a positive rating before leaving with the help of smiles below.
Regards.
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