Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
I'm sorry to hear about the difficulty. I think that if we take it slowly, we may have some confidence in a good result. If and when you're ready, let's begin... and if you'd rather take a brief rest at any time, you can always come back - and you don't even need to let me know - by going to
Now the first thing I will need, when you wish to begin, is: A brief account of how this problem began... you were entering your password ***** your e-Reader, your Kindle, your Nook, or your computer?
And that was the password ***** your Amazon.com account, I presume.
Was this problem preceded by any event, or doing, or happening, etc.? that might be significant.
(I regret that I am not able to offer Live Phone Call service at this time; However, your request is still open to other Experts in this category, and one of them may pick up on it at any time.)
You cannot change your Amazon.com account password ***** until you are logged in to it.
Is your Amazon.com account login working? are you logged in yet?
If not, you will need to RESET your password, first, please.... I will direct you how to do that, if that's appropriate.