My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
To Hard Reset NOOK HD, complete the following:
Yes, after you do the reset you can sign back in with your account and reload your books.
Sounds good, let me know if you need anything.
That is usually caused by a glitch in the firmware. The factory reset will reinstall the firmware.
Okay, try holding the power button for 20 seconds and let it restart again.
Yes, unfortunately it does sound like a hardware issue. The factory reset is the only option.
I am sorry about that.
no, you will not be charged.
I will submit this for a full refund.
How old is the nook?
okay, I am sorry about the difficulty.