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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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My Fire will not reset and will not let me read any of my

Customer Question

My Fire will not reset and will not let me read any of my books
JA: What's the make/model of your device? How old is it?
Customer: Less than a year
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I tried to reset it many times but it locks up till the battery dies
JA: Anything else you want the eReader expert to know before I connect you?
Customer: no
Submitted: 4 months ago.
Category: E-Readers
Expert:  technicalcat replied 4 months ago.

Hello, and thank you for using this service.
I will help you now.

What exactly happens when the Kindle locks up?

Customer: replied 4 months ago.
It starts to reset and then freezes the circle arrow and stays like that till the battery runs down or you hold the power button down till it goes black.Then it has to sit for a couple of hours till I can power it back on
Expert:  technicalcat replied 4 months ago.

Sorry for the delay in reply. Are you saying the unit has to sit on the charger for hours until you can power it back on?

Customer: replied 4 months ago.
No it wont come back on at first but if it sits for a little while it will come back on.