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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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I have kobo that is about 4 years old. It is a silver back

Customer Question

I have kobo that is about 4 years old. It is a silver back and the word "silver" was in its model name. I can't remember more. My Kobo has frozen. I can't get it out of sleep mode. I can't even turn it off. What do I do to unfreeze it?
JA: What's the make/model of your device? How old is it?
Customer: It is about 4 years old. It is a silver back and the word "silver" was in its model name. I can't remember more.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: This is the first time in about 2 years. I know that I used to poke one end of a paper clip into a small hole but I have forgotten where the hole is and how long to hold it there.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: No
Submitted: 15 days ago.
Category: E-Readers
Expert:  Michael Hannigan replied 15 days ago.

Hello. My name is Michael. I can help you with your question.

There is a way to reset it with the hole.

On most Kobo readers, it is on the bottom left of the back. Do you see it in that location?

There is also another type of reset you can do, that is a factory reset.