How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Randy Boman Your Own Question
Randy Boman
Randy Boman, Technician
Category: E-Readers
Satisfied Customers: 9623
Experience:  E-Reader Technician
62741268
Type Your E-Readers Question Here...
Randy Boman is online now
A new question is answered every 9 seconds

Trying to read novel. Can swipe up to open to book, but

Customer Question

trying to read novel. Can swipe up to open to book, but cannot swipe to turn page
JA: What's the make/model of your device? How old is it?
Customer: Is it kindle white...one with lighting
JA: How long has this been going on? What troubleshooting have you tried?
Customer: just started yesterday...no trouble shooting..have tried tapping on screen ..now shows chapter no. which I never saw before and two icons. If I tap on one, I get multiple pages on the screen.the other one takes me to a condensed version of each page with arrows where I can go forward or back
JA: Anything else you want the eReader expert to know before I connect you?
Customer: No
Submitted: 5 months ago.
Category: E-Readers
Expert:  Randy Boman replied 5 months ago.

Hi,

My name is***** will assist you.

I am sorry to hear that you are having this issue.

This is usually caused by a glitch in the firmware and can be resolved by a forced reboot, then your kindle will work normally again. Slide or press and hold the power switch for 40 seconds, then release.
Please let me know if this does not work for you,

Expert:  Randy Boman replied 5 months ago.
Did that work for you?