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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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I can't get my kindle to turn on wi fi, I have att U-verse

Customer Question

I can't get my kindle to turn on wi fi
JA: What's the make and model of your tv, and has turning it on been a problem in the past?
Customer: I have att U-verse wi-fi # ATT#ese5bB
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Since Xmas. Tried to get wifi in hotel hasn't worked on my wifi since at home.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: wi fi if working on all my other things like iphone. computer
Submitted: 3 months ago.
Category: E-Readers
Expert:  Randy Boman replied 3 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this. Try these steps on your Kindle>

1. Go to the wireless menu
2. Select Wi-Fi from the menu.
3. Ensure Wireless Networking switch is in the on position.
A list of networks will appear. You may have to wait a moment as your Kindle
detects networks in range. If your network doesn't appear tap the tick box next to
Wireless Networking off and on to refresh the list.
4. Tap the name of your home wifi network. On the screen prompting you to

enter a password, select Forget.

Then on your Kindle>

>press and hold the power button for 20 seconds and then release. Then when the kindle powers back on>

  • try connecting to Wi-Fi follow these steps:
  • Tap the Quick Settings icon
  • Select Wi-Fi.
  • Ensure Wireless Networking switch is in the on position.
  • Your home network should appear in the list.
  • Tap the name of your network. A lock symbol will appear next to your network if it requires a password.
  • Enter the characters of the password ***** the onscreen keyboard.
  • If you need help locating your password ***** me know.
  • Then Tap Connect.

Let me know if this does not work and we can try another solution.

Please reply and let me know if you need any other assistance or if everything is good, take a moment to rate my service by choosing one of the stars at the top, then click submit.

Thank you very much!

Expert:  Randy Boman replied 3 months ago.

did that work for you?