Hi my name is Shaw aka Dr.Fix-It , Your online expert ready to assist you...
'First do a soft reset of your PRS-T1:
PRS 500 NOTE: On the PRS-500 model, you must remove the soft cover to locate the rest button access hole.
Next follow steps below:
NOTE: These models are not compatible with the Reader Library software.
NOTE: If the battery is discharged, allow the battery to charge for at least one hour before attempting to connect the Reader Digital Book to the software.
NOTE: The USB cable should be connected directly to the computer. Connecting the Reader Digital Book using a USB hub or extension cable is not supported.
IMPORTANT: After doing a Hard Reset, it will be necessary to authorize your unit again
If issue persist and possible, install the Reader software on a different computer and connect the Reader Digital Book to test.
The troubleshooting steps listed above should resolve your issue. If you have completed all of the steps and the issue is not resolved, service may be required.
Please give it a try and let me know if have any questions along the way with a reply....only rate my answer ok, great, or EXCELLENT after we have worked on the issue together to your satisfaction. Bonuses are welcomed & appreciated. I look forward to any future inquires as well, Thank You
Please follow the outlined steps given above, if still unable resolve sync issue do to wireless signal not connected, then see below for WI-FI setup:
To connect to a wireless access point, do the following:
NOTE: You may find it helpful to tap the Show Password box. Since some passwords are a mixture of upper and lower case letters and numbers this makes it easy for you to check to ensure that you have entered the password *****
NOTE: Once the Wi-Fi network is configured, your Reader™ Digital book will connect to it whenever it is in range. When the Reader device is connected to a Wi-Fi network, the Wi-Fi icon appears in the top-right of the Reader screen. The more bars you see on the icon, the stronger the connection.