How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Aric Your Own Question
Aric
Aric, Technician
Category: E-Readers
Satisfied Customers: 43981
Experience:  15+ years in the field. Owner of AV Installation, OEM and Repair company
24739752
Type Your E-Readers Question Here...
Aric is online now
A new question is answered every 9 seconds

I have been told that my credit card needs updating. I

Customer Question

I have been told that my credit card needs updating. I updated it yesterday.
JA: What's the make/model of your device? How old is it?
Customer: Amazon white ? It is only a few months old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Quote: there was a problem processing your payment The kindle gave me the web page to search.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: I had downloaded a book yesterday. Haven't found it yet.
Submitted: 4 months ago.
Category: E-Readers
Expert:  Aric replied 4 months ago.

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. I'm reviewing your details now and will reply shortly.

Expert:  Aric replied 4 months ago.

To change any of your CC information, you need to update your Amazon "One Click Payments" credit or debit card info from a PC or Laptop (NOTE: This can not be done from the Kindle directly).

You can view more information on how to to this from the link below:

https://www.amazon.com/gp/help/customer/display.html?nodeId=201252570

If you need further assistance let me know. Before you go, PLEASE DO click at least a 3 STAR RATING, at the top of your screen. That is how I am credited for my efforts by the site. You can follow up any time as needed at no additional cost.

Customer: replied 4 months ago.
I do NOT want to pay a membership fee! Thanks anywaY.
Expert:  Aric replied 4 months ago.

I did not ask you for any membership- the site did, just ignore it. Regarding the question you posted, please do kindly click a positive rating if I provided you with the info you needed.

Related E-Readers Questions