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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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I have lost all my archives and new books will not download,

Customer Question

I have lost all my archives and new books will not download
JA: What's the make/model of your device? How old is it?
Customer: Model number D01100 and I believe 2014
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I started yesterday and I don't know how to troubleshoot
JA: Anything else you want the eReader expert to know before I connect you?
Customer: no
Submitted: 18 days ago.
Category: E-Readers
Expert:  Randy Boman replied 18 days ago.

Hi,

My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this.

I am sorry to hear that you are having this issue.

Try these steps please on your Kindle> press and hold the power button for 20 seconds and then release. Then when the kindle powers back on>

  • Then try connecting to Wi-Fi
  • Select Wi-Fi.
  • Ensure Wireless Networking switch is in the on position.
  • Your home network should appear in the list.
  • Tap the name of your network. A lock symbol will appear next to your network .
  • Enter the characters of the password ***** the onscreen keyboard.
  • If you need help locating your password ***** me know.
  • Then Tap Connect.
Expert:  Randy Boman replied 18 days ago.

did that work for you?