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Aric
Aric, Technician
Category: E-Readers
Satisfied Customers: 44020
Experience:  15+ years in the field. Owner of AV Installation, OEM and Repair company
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I. Just purchased a book and I can't get it to open. I've

Customer Question

I. Just purchased a book and I can't get it to open. I've restarted my Kindle Fire and the problem still exists
JA: What's the make/model of your device? How old is it?
Customer: Kindle Fire generation 10 just purchased last year in about April.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I have restarted it a couple times.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: Not that I can think of.
Submitted: 4 months ago.
Category: E-Readers
Expert:  Aric replied 4 months ago.

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. I'm reviewing your details now and will reply shortly.

Expert:  Aric replied 4 months ago.

The problem you're having is often due to the software in the Kindle locking up and it needing to be rebooted. To do this, simply press and hold the power button on the Kindle for 40 FULL seconds, then release and wait a full minute for it to reboot (do no press anything else within that minute).

If this does not cure the issue, try that reset up to THREE TIMES and wait the full minute to see if it reboots.

Expert:  Aric replied 4 months ago.

If you need further assistance let me know. Before you go, PLEASE DO click at least a 3 STAR RATING, at the top of your screen (scroll up the page to get to the STARS). That is how I am credited for my efforts by the site.

Expert:  Aric replied 4 months ago.

Do you need further assistance with this?

Expert:  Aric replied 4 months ago.

Hello, I was just following up to see if you needed further help? The site shows that since the question is open that you are still looking for help. Or, if you received the information you were looking for-could you please kindly rate my service POSITIVELY (by clicking a 3-5 star rating by scrolling to the top of the page)? Thanks in advance.