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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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Ed out of my Kindle. I just charged it. This is the second

Customer Question

ed out of my Kindle. I just charged it. This is the second time I have had to charge it in less than two weeks
JA: What's the make/model of your device? How old is it?
Customer: Brand new paperwhite
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I tried to shut it down by holding down on the button. I got the Power select cancel, restart, and screen off- but it didn't respond.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: E-Readers
Expert:  Cris replied 2 months ago.

Hi there, I am Cris and will be glad to assist you.

Is your Kindle is frozen state at the moment?